Young Automotive Group Career Center

Outbound Call Specialist – Service

Location: Young Mazda of Idaho Falls

Young Mazda of Idaho Falls

Idaho Falls, ID 83401

Contact:
Recruiting Specialist
recruiting@youngauto.net
New Year, New Career! Come join our Young Mazda of Idaho Falls team! We’re growing again, and we’re looking for Service Outbound Call Specialists. If you want to work for Utah’s and Idaho's Top Awarded Automotive Group, apply today and work at our new Mazda dealership in Idaho Falls. This is not a job, it’s a chance to work hard, have fun, and choose the career you’ve always dreamed about. Things you should know about the Young Automotive Group: *We’ve been ranked as one of “Utah’s Top 10 Companies to Work For” every year since 2014. *We’re one of Utah’s 50 Fastest Growing companies, with no plans of slowing down. *We give back to our communities in a big way through our Foundation, Young Caring for Our Young, we have donated over 3 million dollars so far, and we put on over 30 free family events each year. We care about our communities and want to make a difference. *We have 29 different dealerships, and more on the way. *We offer Careers, not just jobs, and you'll love working here! *We offer performance based compensation plans with unlimited earning potential. *We have a great culture that is employee and customer service centered. *There are excellent opportunities for advancement in such a dynamic group. This is a high call volume production oriented position so if you are motivated to earn great money and not afraid to make a lot of calls, this is a great opportunity! To find out more on why we are a great company to work for, check out this video: https://www.youtube.com/watch?v=8Of2otlHZ-o&feature=youtu.be
Pay Job Type Experience Required
Salary or hourly wage plus commission and bonuses Full Time 0.00
Benefits
  • In addition to a competitive compensation package the Young Automotive Group offers the following benefits:
  • Paid Time Off up to 3 weeks per year
  • Health
  • Dental
  • Life
  • Disability
  • Pre Paid Legal at competitive rates
  • Employer Paid Health Savings Account Deposits (Paid monthly)
  • 401k retirement plan with generous employer match (Paid twice monthly)
  • Employee and family pricing at all dealerships throughout the group
  • Paid training and Individual Professional Development Plans
  • Excellent opportunities for advancement!
Responsibilities
  • Provide high level of customer service to internal and external customers
  • Schedule appointments for service customers
  • Follow up on recalls and warranty work
  • Confirm appointments and reschedule no-show appointments
  • Work with and follow up with Service Department Advisors and Managers to determine outcomes and appointments kept
  • Generate letters and thank you cards and emails
  • Make CSI follow up calls to all customers
  • Answer incoming service calls/leads - instant messages - chats
Qualifications
  • Previous customer service experience is required
  • Excellent phone skills
  • Attention to detail and organization
  • Valid driver's license
  • Good driving record
  • Pass Background Check and Pre-Employment Drug Screen

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Outbound Call Specialist – Service
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Posted: 03/29/2023 | Closes: 06/27/2023
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